By Alexander Anolik and John K. Hawks, Sphinx Publishing, Naperville, Illinois, First Edition, 2003.
Today, traveling consumers are more concerned about their rights than ever before and have expressed to my office a great deal of anxiety about terrorists’ attacks and both the government's and industry’s attempts to increase safety at the expense of consumer rights. Consumer anxiety about traveling and arriving both safe and on time is remains a major concern as total sales in the tourism industry have yet to reach its pre-9-11 level.
