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Opt-Out Prohibition

When offering optional products or services (e.g. upgrades, insurance) in conjunction with an airfare or package containing air transportation, consumers will have to opt-in to purchase the ancillary service. 14 CFR 399.84(c). In the past, agents and carriers have automatically added optional services like travel insurance, allowing consumers to opt-out if they did not want it. With the new law, the DOT will require purchases of all optional services to be knowing and voluntary by opting-in.

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If you have any questions concerning the advertisement of optional services or the opt-out prohibition, please contact us.