424 Clay St., Lower Level
San Francisco, CA 94111
An online rental-car rundaround
August 22, 2004
Question: I booked a weekend car rental one Friday in June through http://www.expedia.com . I received what I thought was a "rental agreement" from Expedia guaranteeing my reservation and a $9.99-a-day rate with Enterprise Rent-A-Car.
When I called the rental location to confirm that the car was ready for pickup, I was told that none was available. When I asked about getting another car at that rate and about who's responsible for fulfilling the rental contract, I got the runaround â€” and still no car. My weekend trip never got off the ground.
Who's to blame? It seems Expedia's website misleads customers by making a reservation and issuing a confirmation number without advising that cars may not be available.
Recent Firm Media Appearances